Dubai Bank has been named 'Best Islamic Bank' in the UAE, in recognition of its commitment to customer service excellence, by Ethos Consultancy, based on the firm’s in-depth study of the service offerings at 27 leading banks in the UAE.

The bank has also been named the 'Most Improved Bank,' in recognition of the dramatic improvement in the overall ranking of Dubai Bank among all UAE-based banks.

This year, Ethos Consultancy has ranked Dubai Bank second out of all banks in the country, an increase of 19 places from its ranking of 21st place in 2008.

'The dramatic improvement accomplished by the bank in just 12 months clearly indicates our team's dedication, commitment and hard work,' said Salaam Al Shaksy, chief executive officer, Dubai Bank.

Dubai Bank has won a host of regional and international awards, including most recently being named 'Best Islamic Bank' by Banker Middle East, the Arab world’s premier financial magazine.

Dubai Bank also earned the 'Best Islamic Credit Card' award at the Banker Middle East Product Awards, and took home two awards at the International Islamic Finance Forum in the areas of 'Alternate Channels in Islamic Banking' and 'Innovation in Card Application'. The bank was also recently nominated for the 'Marketing Strategy of the Year' at the Middle East Business Achievement Awards.

“Dubai Bank should be extremely proud of their dramatic improvement this year. This result indicates the bank’s commitment and dedication towards continual service quality improvement,” said Robert Keay, managing director, Ethos Consultancy.-TradeArabia News Service