Emirates Islamic Bank (EIB) topped the annual Benchmarking and Service Quality Study of banks conducted recently by the well known Dubai-based Ethos Consultancy.

The Bank came out on top with an excellent performance across all the delivery channels and was ranked as the best Islamic bank in the UAE while coming third in the overall standings of 29 banks surveyed.

This is the second time that the Bank has won the Top Islamic Bank Award.

This fourth annual survey in the country used criteria based on quality of service and the speed of customer service staff response. Trained and experienced researchers or “mystery shoppers” tracked all the different channels – branches, call centers and websites  over a five week period.

“Emerging as the best Islamic bank regularly is a wonderful reward for all our sincere efforts at making the customer experience and shariaa compliance, the center of our focus,' stated Faisal Aqil, general manager retail banking for EIB.

'What makes our satisfaction manifold is the fact that the study is based on an extensive industry research carried out by a neutral and credible research organization.”

During the study, Ethos researchers conducted 1,500 visits to the 29 banks covered and data collected measured 80 different criteria which mean 40,000 responses were analysed.-TradeArabia News Service