Postilion, a leading global provider of integrated solutions for self-service banking and payment processing, has unveiled its fully integrated voice banking solution.

The Postilion for Banks and Credit Unions solution that now includes voice banking is an industry-leading solution backed by 15 years of expertise in developing, delivering, and supporting telephone banking applications used by over 900 banks and credit unions in North America, said an official spokesman.
 
According to Forrester Research, 24 per cent of consumers still prefer to check account balances via the automated telephone system. Voice banking remains an important self-service channel and financial institutions deploying the Postilion solution are able to provide 24 x 7 availability of the voice channel with accurate up-to-the-minute data.

Postilion voice banking benefits include the following:  24 x 7 application availability through Postilion; an in-depth reporting system that provides tracking of customer usage and administrative changes; access to the secure Postilion portal as a single source for centralised system monitoring and administration; a flexible and secure self-guided enrollment process that provides immediate access to all of a customer's accounts and the ability to maintain rates on products and update branch and location information easily
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"Through our testing, we have been extremely pleased with the ease-of-use of Postilion's new voice banking capability and we are delighted to be able to provide our customers with the continuous uptime that Postilion will enable us to achieve," said vice-president, Data Processing for IBERIABANK, WR Holman.

The Postilion portal provides a consolidated view of customers delivered by a common data model for all Postilion self-service offerings. This provides full visibility into the financial institution's customers and their accounts, transactions, and self-service channel activity.

This allows for improved service and satisfaction, as well as minimal operational and employee training costs. Customer service representatives and administrators manage the system and support their customers via a browser-based graphical user interface that is designed to streamline operations and free employees to focus on more productive and profitable service.

“Voice banking is the latest Postilion self-service banking channel that we bring to market alongside our ATM driving offering and will soon follow with retail and business online banking, and mobile banking later this year,” said general manager of Postilion Pierre Naudé. – TradeArabia News Service