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Abu Dhabi Airports celebrates Customer Service WeekAbu Dhabi Airports recently celebrated Customer Service Week, in recognition of the crucial role played by its customer services agents in ensuring the highest standards of excellence and customer happiness across the airport facilities and term More… |
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Majid Al Futtaim steps up customer serviceMajid Al Futtaim, a leading shopping mall and leisure pioneer across the Middle East, Africa and Asia—has enhanced customer services at its Northern Emirates City Centres to make shopping more convenient for residents and tourists. More… |
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RakBank deploys AI chatbot for customer serviceRakBank has recently introduced a cognitive chatbot that allows bank employees to interact with an AI-powered IBM platform to help them answer questions, find solutions or quickly route pending requests to human advisors. Us More… |
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Dubai’s RTA launches 24/7 smart service centreDubai’s Roads and Transport Authority (RTA) launched a Smart Customers Service Centre that operates 24/7; the first of its type across Dubai Government. The opening of the Centre, which is located within the domain of More… |
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Now Health launches 24x7 service hub in DubaiNow Health International Group, a leading international private medical insurance (IPMI) provider, has enhanced its operating model to deliver a new 24/7 flexible service hub in Dubai, UAE as part of its ongoing global expansion plans. More… |
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25pc of customer service ops to use virtual assistantsTwenty-five per cent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two per cent in 2017, according to research and advisory More… |
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DLD opens real estate customer service centreDubai Land Department (DLD) has launched a new real estate customer service centre titled Cube, which gathers 15 service centres under one roof and completes procedures in one day instead of 10. Cube has been established in collab More… |
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Samsung Gate service launched in EgyptSamsung Electronics Egypt recently launched a first-of-its-kind initiative in the country to offer customer service options specifically tailored for customers with special needs. Samsung Gate provides free pickup and delive More… |
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UAE banks group launches customer service driveThe UAE Banks Federation (UBF) has announced that it has secured the support of the Central Bank for its initiative that aims to develop a unified framework to handle customer complaints, a report said. The UBF is a professional b More… |
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Boeing Global Services begins operationsBoeing has launched its third major business with Boeing Global Services beginning operations alongside Commercial Airplanes and Defence, Space & Security. This new dedicated services business focuses on the needs of governmen More… |
