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Jazeera launches Whatsapp customer care service

KUWAIT, October 24, 2016

Kuwait-based Jazeera Airways, has launched a WhatsApp phone number for all its passengers to reach out to for queries or managing bookings.

The new phone number for WhatsApp use is +965 62221770 which is reachable from Kuwait and all countries. The line is attended daily from 7:00 am until 11:00 pm and the airline aims to respond to questions within three minutes of receiving the message. Customers can use the WhatsApp service to communicate with a service agent on a wide range of travel services, such as;

- Travel enquiries; finding travel schedules, flight frequency, arrival time, and others
- Booking and changing tickets
- Reserving  seats
- Managing bookings in a faster and easier manner

“Since WhatsApp quickly became one of the most frequently used social channels amongst youth and seniors, in Kuwait and the region, we wanted to make contacting Jazeera Airways easier than ever. Because of WhatsApp's accessibility, customers expect an even quicker reaction than they do on Twitter and Facebook and we are here to help them complete their travel procedures in the most convenient manner,” said Dr. Mohamed Barakat, vice president marketing and product in Jazeera Airways on the new launch.

The WhatsApp application is part of the airline’s ‘Next Big Thing’ series of value boosting projects and initiatives aiming at improving the customers travel experience on ground and in the air. Other initiatives include the new Park and Fly Service, new business class lounge at KIA, plans for a new dedicated passenger terminal, and many other innovative ideas that promise to change the travel experience in Kuwait and the region. - TradeArabia News Service




Tags: Customer | Jazeera | care | WhatsApp |

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