Dubai Crown Prince and Chairman of The Executive Council of Dubai Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum has announced that the emirate has achieved the objectives of the Dubai Paperless Strategy launched in 2018 to establish itself as a leading digital capital and become a paperless government.

 

Sheikh Hamdan said: "This marks the beginning of a new stage in Dubai’s journey to digitise life in all its aspects – a journey rooted in innovation, creativity, and a focus on the future. 

 

"As we complete a full transition to a paperless government, we are proud to see the ambitious vision of our leadership being fulfilled by the people of our country who have worked hard to enhance Dubai’s competitiveness as a world-leading digital capital and reinforce its profile as a role model in designing government operations and services that enhance customer happiness."

 

He praised the teams working across all participating government entities in the emirate, whose efforts have further strengthened Dubai’s position as a global role model for integrated and sustainable smart cities, Emirates News Agency WAM reported.

 

"Four years ago, Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, had a vision that no Dubai Government employee or customer would need to print any paper document after 2021," Sheikh Hamdan said. "That promise has been fulfilled."

 

Digital Dubai Director General Hamad Al Mansoori said that the realisation of Dubai’s vision to become the world’s first paperless government is a proud moment for the country. All internal and external transactions and procedures in the Government of Dubai are now 100 per cent digital and managed from a comprehensive digital government services platforms, he noted.

 

"This achievement is all the more important since it coincides with the UAE’s 50th anniversary celebrations when we are looking forward to another five decades of success," Al Mansoori added.

 

With the Dubai Paperless Strategy fully implemented, no employee or customer of the Government will need to print any paper documents or transactions, unless they personally prefer to do so. Printing can be done at service or typing centres.

 

The strategy was implemented in five phases, each of which enlisted a different group of Dubai Government entities. By the end of the fifth phase, the strategy was fully implemented across all 45 government entities in the emirate. These entities provide more than 1,800 digital services and over 10,500 transactions.

 

Collaboration and integration among participating entities enabled the automation of processes and services provided to customers, cutting paper consumption by more than 336 million papers. The strategy also helped save more than AED1.3 billion ($353,924,480) and over 14 million man hours across the Dubai Government.