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New multilingual hotline for workers in Bahrain

Manama, July 31, 2014

Dedicated hotlines to help low-income migrant workers in Bahrain will soon be launched in up to five languages.

The initiative, spearheaded by the Labour Market Regulatory Authority (LMRA), will be up and running by mid-August and will be manned by trained volunteers, reported Gulf Daily News (GDN), our sister publication.

It aims to tackle the increasing demand for speakers proficient in different languages as the existing LMRA hotline, 17506055, only has Arabic and English options, it said.

A trial phase will run after the Eid holidays during which demographic data will be collected to determine the number of languages needed, said LMRA chief executive Ausamah Al Absi.

"The main aim is to put workers at ease, who will find it more comfortable sharing their concerns with someone who speaks their language," he told the GDN.

"We are waiting for the embassies to revert to us with the volunteers and we hope to start the training soon after Eid.

"In case of the Indian community there are many who speak multiple languages, while with the Filipino community it is just one language,” he added.

Mr Al Absi said the volunteers will be trained to tackle different situations.

"There could be someone in distress trying to reach out, while another could just be seeking assistance and yet another could involve dangers and a volunteer should be prepared to deal with all possible scenarios," he explained.

He added that a significant number of senior staff at the LMRA will undergo specialised training to deal with trafficking victims.

He confirmed that the LMRA had secured telephone numbers for the dedicated hotlines.

"We will start promoting the numbers as soon as we finalise the training phase through media, social media, embassies, clubs and associations and community leaders," he added.

Mr Al Absi said all foreign embassies will be involved in the initiative, but the target will be major expatriate communities such as Indians, Pakistanis, Bangladeshis and Filipinos.

"We are happy that the LMRA accepted this suggestion and we are sure that the trial period will prove a success," said Pakistan Embassy community welfare attaché Maqsood Shah.

"This is a great move and we were contacted by the LMRA for volunteers and we plan to begin with those who can speak Malayalam and Tamil, apart from Hindi, which is usually spoken by almost all Indians," said Indian Embassy first secretary Ram Singh.

"However, getting volunteers seems to be difficult as they are required to be stationed at the LMRA for four to five hours a day and most of them are working."

Bangladesh Embassy first secretary Mohammed Mohidul Islam welcomed the move, which he said would put labourers at ease.

Philippines Embassy vice-consul Ricardo Aragon said the embassy was informed of the hotline system and was waiting for more information. - TradeArabia News Service

 




Tags: Workers | LMRA | hotline | migrant |

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