Telecom operator Viva Bahrain has introduced a host of digital services like Self Service Machines (SSM) and a smart queue management service as part of efforts to enhance customer experience.

Expanding its digital services portfolio, the new Viva Self-Service Machines (SSM) introduced at all Viva outlets is a digital channel that offers a completely new digital service portfolio into Viva’s retail arena. With this, Viva customers now have the flexibility to login and access the specialised services, or use without having to separately log in.
Furthermore, customers will also have the option to make multi- and other-payments on its SSM’s as also with QuickPay and use its services to purchase and manage Add-ons, Prepaid Vouchers, International Credit Transfer, SIM card replacement and much more. A more simplified and efficient way for customers to manage their communications needs at their own convenience through the new SSM machines.

Adding to this, another new digital offering from Viva Bahrain is the new smart queue management service within its mobile application that allows customers to book a priority queue ticket at any of Viva’s 18 outlets.

This new service powered by Viva’s partner, Skiplino, allows Viva customers to join a queue ahead of their arrival at the branch, keeps them updated on the estimated time to reach the branch, the status of the queue and which desk will be servicing them. In case of any delays, this service allows Viva customers to update their status through the app and hold their spot for an extra 10 minutes. Customers can even rate and submit instant feedback about their experience, allowing Viva to continue enhancing its customer service.

Viva Bahrain CEO Ulaiyan Al Wetaid emphasised on the great effort Viva is investing in digitising its service experience and making it more relevant to the needs of today’s online, digitally-savvy customers. He said: “Keeping up with technological changes and adhering to evolving customer requirements is a top priority for us at Viva, enabling us to introduce digital services that are fast, easy-to-use and accessible 24/7."

"The new offerings, which is an extension of our overall digital transformation journey, are powerful and simple solutions designed to enrich the lives of our customers and create a truly integrated digital experience for them at Viva. We look forward to continuing on digitally-enabled innovation growth and achieve more milestones in this area,” he added further.

The telecom operator has also enhanced its Viva Mobile App with new navigation design and additional menu features to assist customers with bill payment and cycle, balance transfer, data usage and benefits, Viva Rewards, AutoPay for Postpaid plans as well as Auto Recharge for Prepaid plans. Through the Viva App, customers can also book a visit to the Viva store with Skiplino and manage bulk payment options including the option to save credit cards. All customers have to do is download the Viva App and enjoy the ease of accessing their accounts while on-the-go. - TradeArabia News Service