Travel, Tourism & Hospitality

Dubai Holding Entertainment, Trip.com announce partnership

Dubai Holding Entertainment, one of the largest diversified entertainment groups in the region, has entered a strategic partnership with Trip.com Group, a leading global online travel agency. 
 
This collaboration aims to enhance the accessibility and distribution of Dubai Holding Entertainment’s attractions to the Chinese market, ensuring travellers have seamless access to the best of Dubai’s entertainment experiences.
 
Under the partnership, Trip.com Group becomes the General Agency and Preferred Partner for Dubai Holding Entertainment’s attractions in China. 
 
By integrating Dubai Holding Entertainment’s offerings into its platforms, Trip.com Group will provide users with easy access to renowned destinations such as Dubai Parks and Resorts — the Middle East’s largest theme park destination featuring MOTIONGATE Dubai, Real Madrid World, the first-ever football-themed park, LEGOLAND  Dubai Theme Park and LEGOLAND Water Park. Other highlights include, The Green Planet Dubai, Wild Wadi Waterpark, Inside Burj Al Arab Tour, Global Village, The View Palm Jumeirah and more.
 
Through this partnership, Trip.com Group’s users will enjoy access to exclusive deals and packages for DHE’s attractions, ensuring a seamless and enriching experience when visiting Dubai. This collaboration is expected to provide Chinese travelers with enhanced convenience and valuable options for exploring the best entertainment and leisure experiences Dubai has to offer, a statement said.
 
This partnership is part of a broader effort to expand Dubai Holding Entertainment’s reach and attract travellers from key international markets, with a particular focus on the growing demand for travel experiences in Dubai. By offering Dubai Holding Entertainment’s diverse portfolio of attractions to Trip.com Group’s vast global user base, both organizations aim to drive increased tourism to the UAE, contributing to the region’s continued growth as a leading global destination, it added. - TradeArabia News Service
 

Travel, Tourism & Hospitality

Etihad Airways launches new digital experience

Etihad Airways, the national airline of the UAE, has announced the roll out of its new and elevated digital experience across etihad.com and the mobile app. 
 
The new digital experience offers a modern and inviting platform to book travel and gain inspiration for upcoming journeys, the airline said. 
 
The website navigation is re-engineered as a standout left-side menu allowing users to move seamlessly and efficiently through the site; while the bold colour of ‘midnight dune’ from Etihad’s newly integrated colour palette, gives an enticing first impression. 
 
A strong emphasis on enhanced digital self-service options makes the user experience easier and more personalised. During the online check-in process many new features have been added including pre-populated data to save time, an improved seat map and streamlined access to travel extras all within a simple three-step process, it said.
 
Arik De, Chief Revenue and Commercial Officer, Etihad Airways, said: “In our commitment to delivering an extraordinary customer experience, we’ve completely redesigned the digital experience ensuring that our guests enjoy engaging with us from the very first touch of a screen until reaching their destination and beyond. Furthermore, we’ve made sure our valued Etihad Guest members can enjoy the benefits of a more personalised experience now conveniently in the one app or website.”
 
Etihad Airways’ Chief Digital Officer, Frank Meyer, said: “At Etihad, we are constantly evolving and innovating the digital experience in line with customer preferences and industry trends.  In our commitment to innovation and improvement, we will continue to go beyond expectations by delivering a more personalised and seamless online experience for our guests.”
 
The Etihad Airways mobile app, on both Android and iOS, now also serves as a digital travel assistant with booking, trip management and loyalty member profiles all in one handy place. Ahead of travel, customers will find the most important information and tools they need for a seamless journey with quick access to boarding passes, real-time gate updates, boarding times, baggage status and more.
 
One of the main benefits of the new digital experience is the integration of the Etihad Guest programme to both the website and app. As well as a more personalised experience, Etihad Guest members can now view and manage aspects of their loyalty programme from a single point, including adding travel documents, viewing upcoming trips, tracking tier status, selecting their loyalty benefits, and earning or spending miles. Members can also gain quick access to their virtual membership card and tier status online.
 
Through both new platforms, all travellers also have easy access to book an integrated Abu Dhabi Stopover experience as part of their travel itinerary, offering complimentary two-night hotel stays when flying through Abu Dhabi. With a simple click, guests can turn a single journey into a two-destination holiday with a couple of days to enjoy the year-round sunshine and world-class experiences Abu Dhabi has to offer.
 
The website is available at etihad.com and the mobile app is available for download on the app and play store. - TradeArabia News Service

Travel, Tourism & Hospitality

Saurav Puri appointed Multi-Property General Manager

The St Regis Downtown Dubai, Delta Hotels by Marriott, Dubai Investment Park, and Marriott Residences Al Barsha South, Dubai have announced the appointment of Saurav Puri as Multi-Property General Manager. 
 
With over 17 years of leadership experience in the hospitality industry, Puri brings a wealth of expertise in driving operational excellence, enhancing guest experiences, and strengthening brand positioning across highly competitive markets.
 
Puri’s journey in hospitality began with Marriott International in 2008, where he built a strong foundation in commercial strategy before transitioning into key leadership roles across the Asia Pacific and Middle East regions. 
 
Most recently, during his tenure at The Ritz-Carlton, Dubai—first as Director of Operations and later as Hotel Manager, the hotel achieved a prestigious Forbes 5-Star rating, earned the Dubai Quality Award, and consistently exceeded performance benchmarks through enhanced guest satisfaction and operational efficiency, a testament to his ability to elevate standards and exceed performance benchmarks.  -TradeArabia News Service