Bahrain's Government Services Centres Evaluation Committee (Taqyeem) held its 12th meeting, chaired by Information & eGovernment Authority (iGA) Chief Executive, Mohammed Ali Al Qaed. 

 

The meeting discussed the results of the field visits conducted by the evaluation team and mystery shoppers, which covered 64 service centre locations and 13 virtual service centres operated by 21 government entities participating in the 5th evaluation round (Taqyeem 5).

 

Al Qaed praised the efforts of evaluation teams in completing the evaluation stages of Taqyeem 5 and ensuring the success of this cycle. He highlighted the importance of cooperation between the committee, the evaluation team, and government entities in adopting best practices in customer service that aim at the development of government service centres and achieving excellence in service delivery. 

 

Criteria and standards

The committee reviewed the results of the evaluation team's visits, which reflected the government entities’ commitment towards the development of their service centres through adopting criteria and standards aligned with digital transformation strategies. 

 

Additionally, the results showcased entities efforts in embracing innovation in service provision and utilising digital channels to improve customer experience and satisfaction. The meeting also discussed the outcomes and recommendations presented by the central team during the current cycle.

 

At the end of the meeting, the Chairman of Taqyeem committee praised the efforts of the members and all the evaluation teams involved in the evaluation process. He expressed his gratitude for their cooperation in facilitating the evaluation work and for their contributions to the success of the fifth evaluation round (Taqyeem 5).--TradeArabia News Service