A strategic partnership has enabled Oman Telecommunications Company (Omantel) to complete one of the most complex real-time rating and charging transformation projects to date, as part of its commitment to advancing the sultanate’s digital experience.

Omantel, the provider of integrated telecommunication and ICT services in Oman, and Optiva, a leading provider of cloud-native revenue management software, have seamlessly upgraded and migrated over 200 Omantel products and services across all business lines to Optiva’s convergent charging engine, hosted on Omantel’s private cloud.

This upgrade enables the implementation of innovative use cases for both consumer and enterprise segments, powered by GenAI and 5G technologies. 

Optiva’s cloud-native convergent charging solution, which includes real-time rating, charging and payment capabilities, plays a key role in Omantel’s strategy to deliver innovative services to more than three million customers, while enhancing the overall digital customer experience. 

Optiva’s cloud-native convergent charging solution, which includes real-time rating, charging and payment capabilities, plays a key role in Omantel’s strategy to deliver innovative services to more than three million customers, while enhancing the overall digital customer experience. 

By transitioning from a bare-metal deployment to Omantel’s cloud infrastructure, the company can now leverage CI/CD (continuous integration/continuous delivery) pipelines and automation, ensuring rapid access to new features and capabilities.

With Optiva’s charging engine, Omantel said it will also streamline the integration of new digital partners into its service portfolio, boosting customer satisfaction and driving revenue growth. 

“Omantel remains focused on delivering innovative services to our customers. This transformation has opened new possibilities for us to explore, thanks to Optiva’s industry expertise and cloud-native architecture,” said Samy Al Ghassany, Chief Technology and Digital Officer at Omantel.

Robert Stabile, CEO of Optiva, said: “Optiva is proud to support Omantel in its mission to meet all customer communication needs with a simplified and reliable suite of services.

“Through this cloud transformation, both Omantel and its customers will benefit from cloud-native architecture, GenAI capabilities and enhanced 5G capacity.” – TradeArabia News Service