Aqualia, a leading global water management company, has announced that it has revolutionised house connection services in Saudi Arabia’s Northern Cluster through its collaboration with the National Water Company (NWC). 

 

By adopting an innovative strategy focused on efficiency, data-driven decision-making, and enhanced customer engagement, Aqualia has significantly improved service delivery, reducing backlogs and achieving a notable 89% customer satisfaction rate in 2024, said a statement from the company.

 

Prior to the new strategy, house connection management was challenged by delays, limited real-time visibility, and inefficient request prioritization. 

 

In response, Aqualia implemented a structured system featuring daily tracking mechanisms, proactive customer communication, and KPI-based monitoring, leading to faster execution and improved service quality, it stated.

 

The strategy ensures house connections are completed within 15 working days after payment and customer requests are processed within 5 working days before payment. 

 

These clearly defined KPIs have contributed to more transparent operations and measurable performance improvements.

 

Operational enhancements were made possible through seamless collaboration between Aqualia and key departments involved in service delivery, including Back Office, GIS, and House Connections. 

Real-time dashboards and automated tracking tools have streamlined execution and enabled teams to proactively address delays, said the statement from Aqualia.

 

To reinforce service excellence, Aqualia also introduced performance-based incentives for contractors, tying their success to customer satisfaction metrics and operational timelines. This initiative has strengthened accountability while enhancing the overall customer experience.

 

"As Aqualia continues refining this model, future efforts will focus on automation, data integration, and cross-functional collaboration to sustain long-term improvements in house connection management and service quality," said a company spokesman.

 

Aqualia’s achievements in the Northern Cluster represent a new benchmark in water service efficiency, showcasing how innovation and operational excellence can deliver impactful results for communities, he added.-TradeArabia News Service

Liebherr, a leading manufacturer of tower- and mobile construction cranes, has announced that it has received a major order from Bahrain-based Haji Hassan Cranes for supply of a LTM 1160-5.2 mobile crane and two LTM 1090-4.2 cranes.

 

A leading crane and lifting company in the Kingdom of Bahrain, Haji Hassan Cranes, has set itself the goal of meeting most of the country's demand for mobile cranes. The company has 30 employees and a fleet that includes all-terrain cranes with lifting capacities from 50 tonnes to 500 tonnes.

 

This significant investment by Haji Hassan comes as part of its fleet modernisation strategy. With this, the company now boasts 13 mobile cranes.

 

Haji Hassan Cranes plan to use these newly added cranes for their upcoming infrastructure development projects in the kingdom.

 

Manaf Al Sarabi, General Manager at Haji Hassan Cranes, said the group had picked up Liebherr mobile cranes for its quality, reliability and durability.

 

"Our previous purchases from Liebherr, the LTM 1500 8.1 and the LTM 1070-4.2, have proved to be a wise decision. Thanks to these cranes, we were able to safely plan and execute a wide range of lifting operations, giving us a competitive advantage in the market," he stated.

 

As part of its fleet modernisation plans, Al Sarabi said it was once again relying on the tried-and-tested crane manufacturer.

 

"The outstanding quality and reliability of both Liebherr cranes and Liebherr management are second to none," he added.

 

He pointed out the support they had received from Liebherr in terms of technical advice and supplies of spare parts which had boosted their confidence in the brand. 

 

"Liebherr customer service supports us around the clock. We also appreciate their transparency in all transactions," he added.

 

On the selection of LTM 1160-5.2 model, the Bahraini group said this crane type will fill the current gap between a 120-tonne and a 300-tonne crane and expand the company's range of services. 

 

The LTM 1160-5.2 offers an enormous maximum load capacity of 180 tonnes and is also characterised by its versatile range of applications. The two LTM 1090-4.2s will replace two ageing 80-tonne-cranes and bring the fleet up to date, it stated. 

 

Deepak Pillai, Operations Supervisor at Haji Hassan Cranes, said: "The 90-tonners impressed us with their short set-up time, 60-metre main boom and outstanding lifting performance. This enables us to carry out even the most challenging lifting operations safely and quickly."

 

"Both crane types are also characterised by Liebherr's innovative VarioBase and VarioBallast technologies," he explained.

 

"As Haji Hassan Cranes is involved in almost every major construction project in Bahrain, the new cranes will be used in a wide variety of areas," noted Pillai. 

 

"This includes lifting jobs in oil refineries, steelworks and petrochemical plants, general construction work, the assembly of prefabricated concrete parts, loading work, extensions of sewage treatment plants and the handling of heating, ventilation, and air conditioning systems," he added.-TradeArabia News Service

Bahrain is set to embark on a series of multi-million-dinar infrastructure projects under its 2025-26 budget, which is awaiting Shura Council approval. These include the fourth bridge connecting Muharraq with capital Manama as well as construction of more than 8,000 social housing units and setting up of two major power projects, reported the Gulf Daily News, our sister publication.

 

For further details visit https://www.gdnonline.com