The Novotel Abu Dhabi Gate hotel, a luxury hotel in the UAE emirate, has acquired a new virtual concierge service which is a touch-oriented software offering many features and commands.

The Virtual Concierge allows customers to easily discover information about Abu Dhabi, the brand and the hotel. It also provides recommendations about points of interest near the hotel, as well as practical information such as the weather forecast, flight times and even a fun-based application that enables e-cards to be sent.

Nicola Hochgruber, general manager, said: “Novotel Abu Dhabi Gate has undoubtedly managed to install state-of-the-art technologies for an urging aim to deliver a ‘beyond the expectation’ form of services to all guests and customers, and I personally believe our innovative concept is a great shift towards the future.”

Sabine Kadyss - Novotel Product, Services and Communication manager, said: “This solution is highly effective and enjoyable for customers. The system is very smooth and flexible. With this new technological product which is simple and user-friendly, Novotel is remaining true to its values as an innovative brand that is always looking to enhance customer experience.” – TradeArabia News Service