Tamkeen opened its new Customer Service Centre at Seef Mall today, under the patronage of its chairman Shaikh Mohammed bin Essa Al Khalifa.

The opening of the centre comes as part of Tamkeen’s efforts to enhance channels of direct communication with beneficiaries and improve services, especially in light of the large number of support programmes that it offers and the increasing interest in these programmes, said a statement.

Chief executive Mahmood Hashem Al-Kooheji and the executive team, board members, officials and media representatives also attended the opening.

From 2012 to end of Q1 this year, Tamkeen’s customer engagement and support team processed nearly 120,000 contacts through the available channels, including around 8,800 walk-in visits to the customer service centre in Bait Al Tijjar (BCCI) and over 106,000 calls were received by Tamkeen’s call centre, it said.

The increase made it necessary to establish a dedicated customer service centre at a strategic location to accommodate and better serve the customers.

Shaikh Mohammed said: “The Customer Service Centre is a significant milestone that is in line with Tamkeen’s efforts to provide consistent services to businesses and citizens in Bahrain. As a strong partner of the private sector, Tamkeen works to support the national economic strategy by investing in initiatives that boost the national economy with a focus on achieving long-term sustainable results.”

Al-Kooheji said: “The fully-equipped centre will serve as a one-stop-shop where all customer needs will be met, and make the entire process smoother and easier for everyone.”

Customers can also submit applications for Tamkeen’s enterprise development programmes and attend the relevant orientation sessions at the new centre, said the statement. – TradeArabia News Service