Gulf Air, the national carrier of Bahrain, has received APEX’s Five Star Major Official Airline Rating for the second consecutive year at the APEX Expo.
Based solely on certified passengers’ feedback, the rating comes as a testament to the success of Gulf Air’s boutique strategy and the major developments in its products and services since the launch of the recent brand refresh and fleet modernisation programme, the airline said.
The airline earned its Four Star Major Official Airline rating in 2019 and in 2020, the airline was awarded the five star rating and maintained it throughout 2021 for the 2022 rating.
APEX Expo, held between November 30 and December 2, was the first major in-person industry event of 2021 and the most comprehensive industry marketplace where airline CEOs, executives and decision makers shared unique insight and met with more than 300 exhibitors demonstrating the latest innovation and technology that would shape the future of the end-to-end passenger experience.
Gulf Air’s Acting Chief Executive Officer Captain Waleed AlAlawi said: “2021 was a big year for us; we’ve resumed flights to a number of destinations, upgraded frequencies, introduced seasonal summer destinations and introduced boutique charter services. Now, we can end the year on a high note as we receive 5 Star Major Official Airline Rating from APEX for the second time around. This rating is not decided by panellists or industry professionals, it is decided by actual passengers who flew on Gulf Air during the past year, hence we feel very proud about it. I thank our passengers and I thank our entire workforce and their hard work to make this happen again.” - TradeArabia News Service