Qatar's Hamad International Airport (HIA) has launched its trial phase of testing happyhover and SITA Mobile Solution technology for contactless self-check-in and baggage drop as part of precautions against Covid-19.
In order to preserve the convenience of the kiosks while maintaining the hygienic standards required to curb the spread of Covid-19, the happyhover solution uses infra-red technology to detect fingers as they approach specific area of the screen to accept the intended customer action; eliminating the need to touch potentially infected surfaces.
In addition, passengers also have the option to conveniently use their mobile phones to control the kiosk screen using the SITA Contactless Kiosk Solution. Passengers can simply scan QR codes that will connect their mobile phone via wi-fi to SITA Remote Control App. The App will display a touch-pad which the passenger can use to remotely control the mouse pointer on the kiosk screen. The App also features a keyboard that passengers can use to type on the kiosk screen without touching it.
Suhail Kadri, Senior Vice President - Technology & Innovation at Hamad International Airport said: “We are continually looking for solutions that aid the wellbeing of our passengers and employees. The happyhover and SITA technologies ensure passenger comfort and peace of mind with their intuitive user experience, allowing a range of inputs and gestures. The introduction of these technologies at HIA not only fits well within our strategy of frictionalesss travel as a leading global digital airport but also reaffirms our commitment to rebuilding passenger trust in travelling through Hamad International Airport." – TradeArabia News Service