Saudi Arabia's General Authority of Civil Aviation (GACA) has obligated airlines operating in the kingdom to pay compensation to its passengers worth more than SR65 million ($17.3 million) for not abiding by the terms and conditions of air transport contracts with its customers.
This action comes as an implementation of the provisions of the regulations on protecting the rights of customers and in line with GACA’s approach of upgrading the level of services provided to travellers, and improve their experience in accordance with the highest international standards.
Reasons for paying compensation include cases of baggage loss, damage or delay of luggage, flight delays and flight cancellations.
All air carriers operating in Saudi Arabia are subject to paying the indemnities, the authority said.
GACA calls upon the general public to view the Executive Regulations protecting the rights of customers on its website (www.gaca.gov.sa). Passengers who wish to file complaints against any air carrier can also contact the 24-hour call centre. - TradeArabia News Service