Industry, Logistics & Shipping

MaK Middle East brings value through service excellence

MaK Middle East, a Caterpillar company established in Dubai in 2017, said it continues to reinforce its commitment to excellence in the region by providing quality services and sustained innovation.

The company, a direct distributor of Caterpillar’s medium speed engine brands MaK, CM and EMD, as well as Napier and KBB turbochargers; has a dedicated facility in Dubai Maritime City providing engine maintenance and component servicing in its workshop, said a statement.

The company also serves as a base for the supply of spare parts and components used in the repair, maintenance, upgrading and refurbishment of vessel, rig and power plant engines, it said.

To ensure quality and add high value to its offerings, MaK and EMD service engineers have been transferred from Caterpillar’s Singapore and UK operations into the Dubai hub and turbocharger engineers and technicians are trained and certified at the Napier factory in Lincoln UK and the KBB factory in Bannewitz, Germany.

The company’s service team is highly skilled, holding an average twenty-three years of industry experience. The management team brings more than one hundred years of experience in marine, oil and gas and power plant industries to the Middle East. The combination of technical competence and business expertise coupled with decades of industry experience; ensure the highest standard of services delivered to customers in the region.

Highlighting Caterpillar’s commitment, Alan Naisby, managing director of MaK Middle East and MaK Asia, said: “We have always placed utmost importance on quality and excellence. At the heart of our business is our team’s dedication towards all our customers.”

“The team strives to ensure all processes and operations are best in class and reflect the highest of standards so that our customers receive optimum quality, responsiveness and overall value,” he added.

The MaK, CM and EMD brands are renowned for excellent product durability, superior reliability, efficient operating costs and the Caterpillar’s understanding of customer needs.

For engineers, architects, builders, and owners of ocean-going and commercial marine vessels worldwide, the MaK brand is a premium engine that combines outstanding reliability and performance with customer support and is exceptionally engineered for customer satisfaction.

Earlier this year, MaK Middle East announced the opening of its well-equipped workshop in Dubai Maritime City offering an impressive range of engine maintenance, overhaul, repair, upgrading and modification service options.

As part of the initiative to further enhance its reach and exposure to customers with direct service solutions, the company opened a new branch in Fujairah this year, expanding its reach within UAE to serve a wider range of customers.

In addition, the company is now officially registered in the Sharjah Ports of Hamriyah Freezone, Al Khalid and Khor Fakkan, enabling service delivery in those facilities.

Naisby said: “As an engine manufacturer, our goal is to exceed our current customers’ expectations of service, support and quality while successfully introducing new products to market in accelerated timeframes.”

All dual fuel engines for cruise ships, IMO upgrades and increased engine power output are the latest examples of new MaK products.

In the short existence of MaK Middle East, the company has already successfully demonstrated its parts and service capabilities across the broad scope of industry segments where Caterpillar medium speed engines are in use ; EMD engine overhauls and repairs for leading US and European jack up rig operators with UAE, Bahrain and Saudi Arabia operations; MaK Cargo and Offshore vessel troubleshooting, repair and scheduled overhaul proficiency across the whole region and CM power plant genset operating issue resolutions in UAE, Saudi Arabia and Lebanon.

Mak Middle East continues to take part in workshops and conferences in the region in order to highlight its distinctive business model to the owners and operators of its engines. Taking part in Seatrade Maritime ME 2018, the company showcased its products and services to raise the standards of the local maritime sector, aiming for a safe, secure and efficient maritime environment in line with the Dubai Maritime Vision 2030.

MaK Middle East is the exclusive factory direct distribution operation for MaK, CM and EMD brands in the ten Middle Eastern countries of the UAE, Saudi Arabia, Yemen, Oman, Bahrain, Qatar, Kuwait, Syria, Jordan and Lebanon, it stated. – TradeArabia News Service