UAE-based smart facility management solutions company Hitek Services, a part of Farnek group of companies, has initiated an agreement to supply more than 40 licences for its CAFMTEK solution, for Abu Dhabi Motor Sports Management (ADMM), which manages the Yas Marina Circuit, the home of the Formula 1 Abu Dhabi Grand Prix.
CAFMTEK is mobile-enabled, computer-aided facility management (CAFM) software solution that supports facility managers by affording improved control over the assets, locations and resources in their facility.
The solution provides real-time information, streamlining operations such as maintenance, cleaning and security.
A unique feature of the CAFMTEK solution, is its WhatsApp chatbot which allows technicians across the Yas Marina complex to raise service requests more efficiently.
These service requests are also stored in the customer mobility app. The chatbot enables facility managers to effectively monitor the status of work orders and issue notifications when the job is complete, it added.
Hitek Managing Director Javeria Aijaz said its team had used Cloud & Mobility technology to develop the advanced and intuitive CAFM tool, enabling Yas Marina-based facility managers to operate more effectively by automating many of their physical duties.
"In summary, the SAAS-based solution connects people, assets and spaces from multiple remote sites, using flexible, scalable and analytical platforms, for cleaning, security, maintenance and sustainability, so they could be centrally managed and monitored by utilising the Internet of Things (IoT), Building Management Systems (BMS), Cloud, Machine Learning (ML) and Artificial Intelligence (AI) based technologies," explained Aijaz.
"CAFMTEK reduces manpower costs by up to 17%, utility costs by 30% and enhances asset life cycle by digitalising FM service delivery," noted Osama Hussein, the Director of Soft Services and Security at Farnek.
In addition to recording WhatsApp status requests, the CAFMTEK customer mobility app empowers users to simultaneously open new tasks, track the status of their orders, with access to relevant real-time information to improve productivity. Additionally, the app features an online digital dashboard that provides a quick overview showing how well a specific project is performing, added Hussein.
Farnek was awarded the FM contract, to provide smart CAFM services at the Yas Marina Circuit. The contract covers Mechanical, Electrical and Plumbing (MEP), cleaning, landscaping, pest control, waste management, specialist services, logistics and additional civil works, with up to 160 Farnek staff onsite at any given time.
The circuit has five grandstand areas, with a total seating capacity of more than 40,000 and to highlight the complex nature of its design, part of its pit lane exit runs underneath the track and one of the run-off areas runs underneath the West grandstand.
According to him, sustainability is also a critical feature of CAFMTEK empowering facility managers to adopt sustainable FM practices by providing a paperless solution.
The CAFM software integrates IoT in building management systems, enabling facility managers to easily collect and process critical data, including CO2 emissions.
Interfaced with a 24/7 command and control room, the solution provides round the clock technical support, tracking and managing assets remotely, facilitating real-time monitoring and accommodating virtual visits, presenting a holistic overview of all vital facility systems, he added.-TradeArabia News Service