Etihad Airways, national carrier of the UAE, has appointed Linda Celestino as the airline’s vice president Guest Services.

Celestino has more than 25 years of experience in the airline industry having held senior positions in her native Australia and the Middle East, as well as being president of the New York-based Airline Passenger Experience Association.

Most recently, Celestino was general manager Inflight Services and Product at Oman Air where she was responsible for cabin crew selection and training, as well as the guest experience.

Rick Allen, Etihad Airways senior vice president Operations, said: “We’re delighted to welcome Linda to Etihad Airways. She brings a wealth of experience and expertise to this crucial role which focuses on one of the most important aspects of our business – the guest.”

As vice president Guest Services at Etihad Airways, Celestino will be responsible for 6,000 cabin crew to ensure safe, inspired, consistent and innovative services, both on-board and across the airline’s global lounges.

Celestino said: “It is a tremendous privilege to be appointed vice president Guest Services for Etihad Airways. The airline has established itself as a world leader and pioneer in the hospitality and aviation industries and I’m excited to begin work with my new team and building the guest offering even further.” – TradeArabia News Service