Thursday 19 September 2019
 
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Dewa’s smart services adoption reaches 93pc

DUBAI, May 19, 2019

Dubai Electricity and Water Authority (Dewa) said that adoption of its smart services reached 93 per cent by the end of the first quarter (Q1) of the year.

Dewa’s services are available round the clock through various channels and smart platforms, according to the highest standards of availability, reliability and efficiency, it said in a statement.

Saeed Mohammed Al Tayer, MD & CEO of Dewa, said: “At Dewa, we aim to establish an effective relationship with our customers and society in general and underline Dewa’s message that it is part of the life of every individual and family, and that it exerts all efforts to fulfil their needs, exceed their expectations, and make them happier.

“This supports our vision to become a globally leading sustainable innovative corporation. Dewa is committed to providing uninterrupted and stable electricity and water supplies for all residents of Dubai, to ensure their comfort and enable them to enjoy their lives with peace of mind, especially in terms of securing their power and water needs around the clock.”

Marwan Bin Haidar, executive vice president of Innovation and the Future at Dewa, noted that all Dewa’s services are available on its website and smart app, as well as through Rammas. This is Dewa’s virtual employee that uses Artificial Intelligence (AI). It’s available on Dewa’s smart app, website, Facebook page, Amazon’s Alexa, Google Home, and its robots.

Rammas can continuously learn and understand customers’ needs based on their enquiries, and analysing them based on available data and information to best respond to and streamline transactions.

Since its inception in the first quarter of 2017, Rammas responded to over two million customer queries through Dewa’s various channels. Dewa recently added an instant voice chat feature in Arabic and English for Rammas through its smart app that allows customers to verbally address their queries to Rammas and get an immediate reply. – TradeArabia News Service




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