Dubai Electricity and Water Authority (Dewa) said it has achieved a key milestone by becoming the first organisation outside Europe to win the Global Excellence Award from the European Foundation for Quality Management (EFQM) and also the first in the award’s history to win the top recognition in its first application.

The utility firm achieved between 750-800 points, ranking in the Platinum category, which includes leading companies and institutions that promote sustainable excellence, said a statement from Dewa.

A team of seven assessors from EFQM visited Dewa office to review its procedures and practices in innovation, excellence, continuous development, and policies to maintain its achievements.

The team commended the utility firm’s efforts which contribute to realising its vision to become a sustainable innovative world-class utility, and applauded its achievements over the past years, it stated.

"At Dewa, we work in line with the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, who has identified the basic features and proactive approach for future governments," remarked Saeed Mohammed Al Tayer, the managing director and chief executive of Dewa.
 
"This is based on achieving the best accomplishments in various sectors of government, to reflect positively on the services provided to citizens and society member," he noted.

According to him, the excellence process with the Dubai Government Excellence Program has contributed to promoting a culture of institutional excellence, consolidating the foundations of sustainable excellence.

Dewa, said Al Tayer, provides a positive work environment that contributes to individual and organisational efficiency and institutionalises a culture of excellence, according to the highest standards of total quality management and sustainable excellence.

"At Dewa, excellence is a daily work programme implemented according to specific and well-thought-out strategies and plans carried out by all staff, to achieve the happiness of customers and society as a whole," he added.

The UAE, represented by Dewa, ranked first in the world in getting electricity, as per the World Bank’s Doing Business 2018 report. The extensive report uses multiple criteria to measure the ease of doing business in 190 countries around the world.-TradeArabia News Service