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Saeed Mohammed Al Tayer

Dewa wins top awards for costumer focus, innovation

DUBAI, August 18, 2017

Dubai Electricity and Water Authority (Dewa) has won the Best Innovation and Best Customer Focus awards at the UK’s Best Business Awards 2017.

The awards recognise Dewa’s achievements in implementing the best international standards for monitoring customer happiness to maintain continuous improvement and exceed their expectations. These awards also acknowledge Dewa’s commitment in developing the concept of innovation and spreading the culture of creativity at both individual and institutional levels.

This adheres to the directives of the Government of Dubai to achieve the highest standards of excellence, professionalism and competence in the field of world-class services, and promote a culture of excellence and innovation within the public sector.

“We are committed to providing innovative, sustainable and world-class services, based on efficiency and safety, within an innovative environment. Dewa provides 6 key services and 30 sub-services more than 800,000 customers,” said Saeed Mohammed Al Tayer, MD & CEO of Dewa.

“We strive to achieve the Dubai Plan 2021 which aims to put Dubai government at the forefront of excellence and innovation, meeting the needs of its customers and the community. Dewa adopts an innovative and efficient approach in customer service, in order to achieve happiness for all stakeholders,” added Al Tayer.


Dewa has a clear, integrated, and innovative approach and vision to meet the growing demand for energy in Dubai, according to the highest standards of efficiency, availability and reliability. Dewa has succeeded in developing innovative, smart soil, which is used to lay down medium-voltage cables to improve heat resistance and increase energy efficiency. Smart soil is a pioneering idea at the local, regional and global levels.

Dewa works to keep pace with the latest international programmes aimed at managing development and excellence in performance, providing the highest quality government services and adopting the best international practices to achieve happiness of the people. Dewa has surpassed major European and American utilities in efficiency and reliability, by reducing the losses from electricity transmission and distribution networks to 3.3 per cent compared to 6-7 per cent in the US and Europe. – TradeArabia News Service




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