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Dewa launches smart kiosks initiative

DUBAI, September 5, 2014

Dubai Electricity and Water Authority (Dewa) has launched an initiative where a number of smart kiosks will help visitors to its customer service centres to learn about its smart app and smart services, said a report.

The Ashal initiative is part of the Smart Dubai initiative announced by Vice President and Prime Minister and Ruler of Dubai, Sheikh Mohammed bin Rashid Al Maktoum, said the Emirates News Agency (WAM) report.

"Ashal, which means easier in Arabic, seeks to enhance government services to the highest international standards to achieve social cohesion. To achieve its vision to become a sustainable world-class utility, Dewa continuously launches innovative initiatives that contribute to simplifying and expediting processes,” Saeed Mohammed Al Tayer, managing director and chief executive officer, was quoted as saying.

“The new initiative is part of a comprehensive plan Dewa adopts to enhance access to its services to reach all customers, wherever they are. The new service adds value to Dewa services to improve customer satisfaction.”

The kiosks are available at Dewa’s headquarters in Zabeel, and its customer service centres in Al Wasl, Al Quoz, Al Hudaiba, Umm Ramool, and Burj Nahar.

“Visitors to Ashal smart kiosks get to know everything about Dewa’s smart app, from downloading the app, to creating an account, paying bills, and registering in the Green Bill and the Dubai Smart Government’s MyID service. Staff give step-by-step instructions to visitors about how to use the app and its services and features, which enable customers to complete their transactions anytime, anywhere.”

The apps are available on iOS, Android, Blackberry, Windows, and Windows Phone platforms, said the report.

It is also available on the authority’s website, Samsung Smart TV and home entertainment devices, smart watches, and eLife from Etisalat, it added.




Tags: Dewa | Smart | Kiosk | initiative |

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