Ebrahim K Kanoo, the sole distributor of Toyota and Lexus in Bahrain, recently received the After Sales Service Excellence & Certification (Asec) certificate from Toyota Industries Corporation in Japan, for implementing Kaizen Activities.

In order to qualify for this award the branch achieved, implemented kaizen and maintained strict guidelines related to service procedure, safety, environment, facility and other customer service functions, a statement from the company said.

Michael Goode, general manager of service at Toyota plaza, said: “We are pleased with this new achievement, we at Ebrahim K Kanoo believe that dedication and hard work is the key to success and with this new award we will set new standards in Bahrain.”

“Toyota customer service philosophy is to gain customer trust by providing accurate repairs coupled with high levels of customer care.”

By achieving Asec award, the customer service quality will be enhanced through more efficient processes and reduced service lead time. – TradeArabia News Service