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Marketers 'not using engagement metrics as KPIs’

DUBAI, January 10, 2019

Although marketers are most likely to be using content-driven campaigns for brand engagement, they are not using engagement metrics as their primary KPIs (key performance indicators), said a new survey from the World Media Group, an alliance of the world's leading media brands.

The survey questioned key influencers across advertisers, agencies, media brands and consultants.

It was carried out by the World Media Group (whose members include The Atlantic, Bloomberg Media Group, The Economist, Forbes, Fortune, National Geographic, Reuters, The New York Times, Time, The Wall Street Journal and The Washington Post) to provide context for its World Media Awards for cross-border, cross-channel content campaigns which close for entry on February 7.

Its findings demonstrate that 49 per cent of all respondents believe ‘brand engagement' is content's key strength (rising to 60 per cent for advertisers), significantly higher than ‘changing perceptions' at 28 per cent and ‘building awareness at 17 per cent'.

Content campaigns are being evaluated using traditional ad measurements: However, despite this it appears that marketers across the board are not yet focused on evaluating content campaigns against engagement metrics and are still favouring more traditional brand measures as KPIs.

Twenty-six percent of respondents cite increased brand awareness as the main KPI they used to measure their most recent campaign, followed by measuring shifts in brand perception (25 per cent). The first engagement metric comes in third with ‘time spent with content' being used by 20 per cent of respondents as their main KPI.

Content-led advertising set for continued growth: The good news is that content-driven marketing will continue its ascendancy, with 78 per cent of respondents (and 85 per cent of agencies) believing it will grow over the next two years, 18 per cent feeling that it will stabilise and only 5 per cent that it will decline.

Agencies may have been later to market in developing their own brand studios and so are looking to drive more growth in the area but are going to have to work much harder as the market becomes increasingly cluttered. Overall, a whopping 45 per cent of respondents said that >50 per cent of the campaigns they work on are now content-driven.

Getting the environment/platform right is biggest contributor to a campaign's success: Seventy-one percent of respondents scored story as the most important factor when creating a content-led campaign, followed by authenticity (62 per cent) and creative execution (38 per cent).

However, when drilled further on what factors contribute most to a campaign's success once the story has been created, 66 per cent of respondents said that matching the environment/platform to the audience is the single biggest contributor. The second highest scoring factor was brand alignment, meaning that the content has to make sense for the brand or product. Third on the list was ‘content with rich legs', whereby content is ‘evergreen' and so stays relevant for a long time.

Short form video is biggest trend but VR/AR the most exciting: The strongest trend for content over the next 12 months is the use of short form videos, with 69 per cent of respondents predicting they will be using them more.

This is likely to be in a bid to improve completion rates but will be challenging for agencies and media brands tasked with building compelling and engaging stories in under 60 seconds - and some say this tackles consumer engagement the wrong way, with more informative and entertaining content being a better solution. Looking at other trends, 58 per cent predict the use of more editorial style content and 56 per cent expect to increase their use of social media posts.

When asked for the content marketing trend that most excites them, VR (virtual reality)/AR (augmented reality) received the highest number of mentions, followed by audio/podcast/voice-related content and the opportunities afforded by personalisation, strategy and data.

A credible editorial environment is key: However, the excitement around visualisation techniques like VR appears to be ahead of reality.  When asked about the factors to look for when selecting a lead media partner, their ability to offer VR came last, only named by just under 3 per cent of respondents. In fact, top of the list at 72 per cent was provision of a credible editorial environment, followed by quality of audience engagement at 65 per cent and audience profile at 63 per cent.

Alex Delamain, newly appointed president of the World Media Group and SVP, Head of Client Sales and Services at The Economist, said: "The fact that advertisers and agencies expect investment in content-driven marketing to grow reflects our own experience at the World Media Awards where we have seen a rise in the number and quality of entries we receive every year. But what is really interesting is that they are recognising the impact of quality journalism on content campaigns. This sentiment matches independent research carried out by Moat last year which confirmed that readers display higher attention levels when viewing content within a trusted editorial environment."

Who's to blame when content campaigns go wrong?: While the World Media Awards are looking for entries from campaigns that are at the pinnacle of content-led, cross-border campaigns, at the other end of the scale it is interesting to look at who is seen to be at fault when campaigns fail to deliver. It seems that in this case everyone blames everyone else.

For advertisers the blame lies predominantly in failings with the creative (32 per cent). However, agencies blame poor strategy (30 per cent) and lack of media support (22 per cent), while media brands see the fault also lying in poor strategy (37 per cent) or being given a bad brief (21 per cent). – TradeArabia News Service




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