Invita Company, a leading provider of customer service solutions, has been awarded the prestigious recognition for "Best Customer Experience in Call Centre" and "Best Digital Transformation". 

 

These awards, presented at the annual Customer Experience (CX) Middle East Conference 2023, serve as a testament to Invita Bahrain’s unwavering commitment to delivering exceptional customer service and driving innovative digital transformation.

 

The CX Middle East Conference Awards is an esteemed industry recognition that honors organisations that demonstrate excellence in customer experience and digital transformation initiatives. With fierce competition from top industry players, Invita Bahrain's remarkable achievements highlight its position as a leader in the customer service landscape.

 

Relentless pursuit

The award for "Best Customer Experience in Call Centre" acknowledges Invita Bahrain's relentless pursuit of providing outstanding support to customers through its call center operations. By implementing industry-leading technologies, advanced analytics, and a customer-centric approach, Invita has consistently exceeded customer expectations, ensuring prompt and effective resolution of their queries and concerns.

 

Invita's dedication to digital transformation has been recognised through the "Best Digital Transformation" award. Leveraging cutting-edge technologies and a forward-thinking mindset, Invita has revolutionised its operations, enhancing the overall customer journey and experience. By seamlessly integrating digital channels, streamlining processes, and embracing automation, Invita has successfully transformed its customer service capabilities to meet the demands of this digital era.

 

"We are honoured to receive these prestigious awards for Best Customer Experience in Call Centre and Best Digital Transformation," said Rahul Bhalla, CE of Invita. "These accolades are a testament to our team's hard work, innovative spirit, and unwavering commitment to our customers. We strive to deliver exceptional experiences and leverage technology to continually improve our services and exceed customer expectations."-- TradeArabia News Service