Tuesday 21 September 2021

Bahrain launches beta version of revamped national portal

MANAMA, July 10, 2021

Bahrain's Information & eGovernment Authority (iGA) has announced the launch of the new beta version  of the National Portal bahrain.bh. 
The revamped version of the national portal will help facilitate user access to information and e-services, enhanced overall capacity and speed. 
The portal’s design, services, and features will be gradually developed over several phases until early next year, and that it closely follows United Nations (UN) eGovernment standards, said the statement from iGA. 
Notable features include easier access to information and eServices; management of users’ profiles containing personal data as recorded by government; enhanced user experience over smartphones; and increased capacity to enhance user experience and navigation, it added. 
CEO Mohammed Ali Al Qaed said: "The new and improved version of the portal bahrain.bh is among the initiatives put forward by the Supreme Council for Information and Communication Technology (SCICT) to the Coordinating Committee, which approved it. Its scope includes enhancements to the portal’s content to improve user experience, update its infrastructure, offer personalized services, and encourage eParticipation."
He said the Beta version implements feedback collected through the iGA’s annual customer satisfaction report, a survey conducted between December 30 and February 15, 2021 and suggestions received by the iGA previously through different platforms.
Al Qaed called upon the public and private sectors in addition to the civil society organizations and all citizens and residents to visit bahrain.bh to experience the new Beta version and join the iGA on its journey to improve the national portal.
"All suggestions can be put on the feedback page on top of the portal and also via the National Suggestions and Complaints System, ‘Tawasul’, or by participating in the upcoming focus groups and discussions. 
He assured the public that all collected feedback will be studied and those that are deemed feasible will be implemented. 
Since the portal’s launch in 2007 under the patronage of Deputy Prime Minister and SCICT Chairman, HH Shaikh Mohammed bin Mubarak Al Khalifa, the iGA has dedicated significant resources and capabilities towards creating and developing bahrain.bh. 
It made major progress in developing the Portal under the supervision of the Minister of Interior, Gen. Rashid bin Abdullah Al Khalifa, adding information for more than 1,000 government eServices and 500 other eServices, and connecting over 40 government entities digitally. 
With a plan to double the current content, iGA will need to carry out the revamp gradually over phases to manage this massive amount of data, and to give it the time needed to create a comprehensive website and migrate eServices onto it to ensure their accessibility to the public, noted Al Qaed.
"With the completion of Phase One the journey continues with more improvements. The next phase will include an improvement in the unified eservice payment platform, the ability for users to customize their experience by creating a list of their favorite eServices, and gradual migration of eServices to the revamped system," he added.-TradeArabia News Service


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