Arrow Labs, the technology company uniting deskless, frontline workers, has been chosen by BNET (Bahrain Network) to manage field operations and service delivery.

 

Arrow Labs will deploy its core product, MIMS, an enterprise SaaS software running on state-of-theart Amazon Web Services (AWS) cloud, unifying frontline workers. Accessed by mobile app, web, and wearables - MIMS connects employees/machines/facilities to deliver flawless work-flow execution.

 

Launched in October 2019, BNET is an independent wholesale broadband provider, and a key part of Bahrain’s fifth National Telecommunication Plan to develop and enhance the telecommunication sector. BNET provides next-generation fiber broadband connectivity solutions to all licensed telecom operators and ISPs in Bahrain. It also provides broadband services to large enterprise customers.

 

BNET has integrated Arrow Labs’ MIMS technology to automate its service provision and manage its workforce more efficiently. 11 MIMS modules including ‘Task’, ‘Asset’, ‘Incident’, ‘Locations’ and ‘Allocation Management’ have been deployed, running on the back-office web portal and mobile app

for BNET’s delivery team.

 

BNET aims to integrate all its key systems, including MIMS to provide a seamless service delivery operation. This includes Enterprise Resource Planning and its Business Support Systems to achieve full automation, from client request through to service activation. Some of the added benefits will be:

• Real time capacity-based management - optimised service bookings;

• Material reductions in incident response time – e.g. a cut in fiber or exchange outage;

• Accurate consumption tracking; and

• Significant increases in critical infrastructure availability

 

MIMS - which is used by clients such as G4S and DP World - increases staff productivity by 30 per cent business efficiency by 40 per cent, and reduces operating costs by 20 per cent.

 

Rami Darwish, CEO and Founder of Arrow Labs, commented: “We are delighted to partner with a visionary client such as BNET. By integrating our MIMS technology, BNET will be even more efficient in delivering next generation connectivity to its citizens and businesses. BNET will be core to delivering Bahrain’s Fifth National Telecommunications Plan – and we look forward to playing a part in that.”

 

Salah Abdulraheem, Chief Digital Platforms Officer at BNET, said: “Our partnership with Arrow Labs is aimed at optimising our productivity and efficiency levels as a company. This ultimately supports our efforts to achieve our goal of ensuring a resilient digital communication infrastructure in the kingdom, while remaining focused on delivering an exceptional customer experience with a reliable and consistent service.” - TradeArabia News Service