Tuesday 20 August 2019
 
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Salem Al Hosani

TRA adopts Interactive Lab within UAE digital mechanism

UAE, June 11, 2019

Telecommunications Regulatory Authority (TRA) has adopted the Interactive Lab within the digital participation mechanisms in the UAE community and enhancement of the online service index (OSI) in all federal government services.

The move is aimed at engaging the public and hearing its say and views on the development of government services, procedures and policies, said a statement from the authority.
 
The Interactive Lab aims at providing smart tools to facilitate the participation process in a live, interactive and direct manner, and to encourage experiments and objective practices in a competitive manner that enhances creative thinking and explores the potentials for non-traditional solutions, it added.
 
Salem Al Housani, acting deputy director general for information and e-Government sector in TRA, said: “We aim to adopt and activate all initiatives that could lead to the development of digital participation and enhancement of OSI.”

“The Interactive Lab is one of these initiatives. It stimulates the youth creative energies to develop solutions and ideas that serve the smart government sector and accelerate its pace of work,” he noted.
 
Al Housani indicated that adopting the Interactive Lab initiatives within the digital participation mechanisms comes after the initiative’s success since its launch last February in conjunction with the UAE Hackathon.

“The Interactive Lab poses a case/challenge to a group of customers or employees. Moreover, the lab goes through four main phases: the enlightenment phase, in which the main challenge is presented and the main question is posed. The ideas phase, in which a brainstorming takes place, followed by the decision phase, which is done through three stages,” he said.

“First, voting for the best five ideas. Second, presenting the top five ideas. Third, the final vote for a winning idea. Lastly, the stimulation phase: the winning idea is chosen, adopted and developed to become feasible,” he added.
 
Al Housani pointed out that the Interactive Lab reflects the direction of the country towards enabling youth in the government sector and strengthening their role in building the future.

Currently, the UAE is ranked sixth globally in E-Participation Index according to Waseda IAC International Digital Government Rankings Report.-TradeArabia News Service




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