Avaya, a leading provider of solutions that enable customer and team engagement across multiple channels and devices, has opened a new office in Doha, in line with Qatar’s 2030 National Vision.

The office is located in the Doha Tower on the Doha Corniche, said a statement.

The company plans to help local channel partners expand both technical and specific industry sector skills to deliver the networking infrastructure, engagement solutions and service needed for a sustainable and dynamic business environment, it said.

A stronger local presence will also enable the company to quickly mobilise the technical support services needed for rapid response to critical customer needs.

Avaya has already been serving Qatar-based customers from the telecom, hospitality, construction, oil and gas industries and government organisations for more than a decade, working through a number of leading system integrators, said the statement.

The company’s contact centre, unified communication and mid-market communication technologies are deployed by leading enterprises in the country, it said.

Avaya and its partners are currently engaged in a number of digital transformation projects, building mobile-enabled engagement environments across many key services-based sectors.

With a number of recent networking infrastructure projects won in the hospitality and retail sectors, Avaya aims to help build a smart foundation for the country’s most promising non-hydrocarbon industries.

These projects will help the businesses provide better security through highly reliable CCTV networking, expand indoor and outdoor wireless connectivity and provide a foundation on which new smart services can be quickly developed and effortlessly deployed in the future.  

Ziad Halwani, regional sales leader - Qatar and Levant, said: “As Qatar goes this a phenomenal digital transformation, it is an honor for us and our technology partners to be accelerate change with proven technology  combined with superior consultancy and project management skills.  

“By investing in a direct and strong presence, we bring to Qatar businesses choice to invest in an effortless transformation supported by a large number of experienced and trusted partners.  We are working around the clock to bring choice, enhance competition and consequently, advance the value and outcomes of technology investments in the country.” - TradeArabia News Service