UAE's leading telecom services operator Etisalat said it has waived off roaming charges on calls made to its 24x7 Travelers’ Help Line for mobile post-paid customers travelling abroad.

Under a special offer, Etisalat’s roaming customers can reach its customer care centre by dialling *145*8002300#, upon which they will receive an immediate call back from Etisalat, connecting them with the customer care agent.

These calls will be free of charge for post-paid subscribers, while Wasel prepaid mobile customers will enjoy reduced charges, whereby they will be charged standard incoming roaming call rates, said a statement from Etisalat.

The move will allow Etisalat’s outbound roamers to get their roaming concerns and queries resolved and answered from overseas without having to worry about paying for the calls, it added.

Khaled El Khouly, the chief marketing officer, said: "We are extremely pleased to give our postpaid valued customers access to the customer care centre from outside the country free of charge, and assist them at any time, regardless where they are around the world."

"Mobile connectivity is an integral part of overseas travel and we want to ensure a hassle-free travel as our customers go abroad for business or pleasure. Earlier, we launched a unique round-the-clock ‘Live Chat’ feature on our new Etisalat UAE app that gives customers an economical way to contact our customer care agents while roaming," stated El Khouly.

"The move to waive off and discount outbound calling charges to our Customer Care Centre for post-paid and prepaid accounts is an extension of our commitment to provide seamless travel experience and connectivity, which is also very easy on our customers’ pockets," he added.-TradeArabia News Service