Etisalat wins key ISO certification
Abu Dhabi, March 31, 2014
UAE-based telecom provider Etisalat has won the ISO standard certification for Societal Security – Business Continuity Management by the British Standards Institute (BSI).
The ISO 22301:2012 certification was developed to help companies manage the risk of disruptions as a result of a major disaster or minor incident.
It is an indicative of Etisalat’s commitment towards implementing a National Emergency Plan, said Etisalat in a statement.
The operator received the award for its managed services solutions (MSS) and hosting data centre and fixed network.
The telecom major’s mobile networks certificate was recently upgraded from BS25999 to ISO22301, it said.
Tareq Alkharji, senior vice president - Data Centres and Cloud Solution, Etisalat, said: “We are delighted to receive this prestigious award from BSI. Attaining the ISO 22301:2012 certification reinforces our commitment towards improving all aspects of our business in order to better serve our business customers.
“It also reaffirms our resilience and ability to continue to provide services during crisis and emergencies with the least possible disruption.”
MSS is one of the core departments within Etisalat, providing a range of managed services including, network management services such as routers, switches, voice and UC management, as well as security management services such as secured remote access, firewall and unified threat management, hosting, data centre and application management.
The solutions cater to Etisalat’s business customers in the UAE and provide a proactive monitoring, management and service support agreement on a 24/7 basis throughout the year from Centralised Customer NOC and SOC equipped with latest technologies and tools and manned by IT professionals and engineers.
The international standard provides a framework for companies in implementing procedures that will ensure the continuity of their critical businesses during exceptional circumstances.
It will protect the company from disruptive incidents such as fires, unavailability of information systems, pandemics, and malicious acts by reducing their potential impact on its business.
Ahmad Al Khatib, general manager - Assurance and Testing, BSI MEA, said: “This achievement is a key milestone for Etisalat and highlights our efforts towards ensuring that service levels are on par with international standards. We offer a distinct advantage to our customers and this certification emphasises to our clients and stakeholders that we can provide them with uninterrupted business operations under all circumstances.” - TradeArabia News Service