Batelco, Ericsson sign service support deal
Manama, February 28, 2013
Bahrain Telecommunications Company (Batelco) has extended its long standing partnership with Ericsson by signing a three-year service support agreement.
The agreement will ensure high quality network performance and best customer experience for Batelco’s customers in Bahrain, a statement said.
Batelco Bahrain CEO Rashid Abdulla and Ericsson head of Middle East region Anders Lindblad signed the agreement on the sidelines of the Mobile World Congress in Barcelona, Spain.
Under this agreement, Ericsson will provide support services to Batelco’s network aiming to ensure optimal network performance by offering round-the-clock support to prevent and solve any network disturbance that might impact in-service performance, the statement said.
Abdulla said: “Backed by global presence and world class experience in network operations and maintenance, Ericsson can offer the best available support for high quality networks to enhance our customer services even further.”
The support services cover the handling of software support and emergencies as they arise, hardware replacements and logistics minimising unplanned downtime by providing replacement parts and ensuring users uninterrupted access to their services.
Lindblad said: “While the network complexity is increasing, securing overall network performance is an undisputed factor to exceed the end-user expectations. We are pleased to partner with Batelco to optimize the network performance and ensure the ultimate customer experience management.” – TradeArabia News Service