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Inin offers cloud solution to contact centers

Riyadh, December 14, 2011

Interactive Intelligence (Inin), a global provider of unified IP business communications solutions, has launched its cloud-based solution to contact centers in Saudi Arabia.

The solution will enable lower operational expenses, higher degree of control, greater design flexibility and simplified migration from on-premise environments, a statement said.

Interactive Intelligence has signed a partnership agreement with Emerging Technology – Saudi Arabia, a premier provider of end-to-end enterprise communications in Saudi Arabia, and is already providing the partner-owned cloud solution to the Ministry of Labour.

“Communications is following the more general trend of cloud computing," said Abdul Nasser Bangcola, country manager for Saudi Arabia at Interactive Intelligence.

"As proof of this, over the last four quarters alone our cloud-related revenue grew 55 per cent compared to the same period a year ago. Driving this growth has been our customers’ needs for lower up-front capital expenditures, faster deployment, and a more flexible 'pay-as-you-go' purchasing model."

Interactive Intelligence offers two main lines of on-demand communications services: Cloud Contact Center (CCC), which is a comprehensive set of on-demand services for contact center automation and Cloud Notifications which uses Interactive Intelligence telco trunks to provide outbound notifications.

In addition, the Interactive Intelligence cloud solutions can be deployed in one of three ways: Local Control VoIP Model, Remote Control VoIP Model and Remote Control TDM Model.

These offerings allow customers to either retain a significant portion of their existing IP infrastructure or to completely migrate to the cloud-based service without the need to purchase any new telephony equipment.

“With no capital investment and lower operational expenses compared to a premise-based communications system, it is no surprise why the cloud offering is such an inviting alternative. But our solution offers more than just cost-savings. With a single integrated suite of applications, it delivers more functionality, and offers more flexibility than most premise-based systems are capable of,” said Bangcola.

“By opting for the Local Control VoIP model, customers essentially get the best of both worlds- an on-demand subscription model and the benefits of an on-premise contact center system. Organizations now want to take the key decisions in matters of infrastructure design and administration, and through our various deployment models, we enable them to do just that,” he concluded. – TradeArabia News Service




Tags: Saudi Arabia | Cloud | Interactive Intelligence | Inin | Contact centers |

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