Tanfeeth, a fully owned subsidiary of Emirates NBD, has announced a long term strategic agreement with IBM to support the GCC’s first shared services organisation to deliver excellence across the entire business value chain.

The contract will support Tanfeeth to deliver real business value for its clients and in the process, drive global standards of service excellence across the region, a statement from the company said.

IBM will provide managed services for Tanfeeth’s human resources, and finance and administration.

The company will also use a range of IBM software applications including business process management suite, command centre and time volume capture to improve business process management and workflow management. Additional IBM support will be provided in quality control and workforce management.

'Tanfeeth is working with IBM to provide the next generation of business process services - a blend of efficiencies, business model transformation and predictive analytics which are increasingly being delivered with an industry focus,' said John Lutz, general manager, IBM global process services.

'This unique approach to business process services is gaining significant traction in emerging market regions like the Middle East where IBM's clients need to scale quickly to meet the demands of rapid growth,' Lutz said.

Through the agreement with IBM, Tanfeeth will offer customised shared services solutions using leading technologies and process re-engineering to improve the quality and efficiency of its clients’ operations, the statement said.

This includes enhancing back office processes and customer-facing operations, and providing broad services across finance and accounting, and human resources, including training and consultancy.

“We are focused on making our clients’ processes more efficient, consistent and most importantly, more fundamentally geared towards making their customers happier,” said Abdulla Qassem, Tanfeeth chairman. “We selected IBM to help achieve this because they provide complementary skills, capabilities and offerings. We have intimate local market knowledge, while IBM offers global reach and our strategic agreement is underpinned by such compatibilities.”

IBM will focus on strong change management, including extensive training and development to ease the transition for Tanfeeth employees and its clients. This includes 24-hour access to IBM’s on-line training solution and high-performance employees will be able to participate in IBM’s worldwide leadership training programme. 

Tanfeeth’s own extensive training programme includes an Emirati development programme to accelerate the professional development of talented local employees. – TradeArabia News Service