Mobinil, a leading mobile operator in Egypt, has migrated to a new billing system and customer care solution provided by Alcatel-Lucent, the French communication services provider.

The migration towards the new fully converged and integrated system will enable Mobinil to enhance the customer experience and support the fast introduction of new services, a statement said.

For the migration, Alcatel-Lucent has leveraged its experience and strategic partnership with LHS, a leading independent software vendor (ISV) of billing and customer care systems in the telecom industry, whose software suite BSCS iX had been selected by Mobinil.

By combining its network and IT experience as well as comprehensive professional services including project management and software integration, Alcatel-Lucent has been able to fulfill Mobinil’s requirements, the statement said.

“With Alcatel-Lucent’s extensive experience, we are confident that we will bring highly engaging services to our rapidly growing customer base.

“Alcatel-Lucent’s capabilities in migration and billing systems integration assured a smooth continuity of service,” said Hassan Kabbani, Mobinil CEO.

Amr El-Leithy, president of Alcatel-Lucent activities in the Middle East and Africa, said: “This deal enables Mobinil to join the ranks of over 50 service providers that have chosen Alcatel-Lucent for the transformation of their business support systems.”

“By leveraging both our global and regional expertise, we have successfully managed risk and complexities inherent in such transformation and migration projects and therefore reinforced our long lasting relationship with Mobinil,” he concluded. – TradeArabia News Service