Wednesday 26 June 2019

Dubai’s RTA launches 24/7 smart service centre

DUBAI, May 10, 2018

Dubai’s Roads and Transport Authority (RTA) launched a Smart Customers Service Centre that operates 24/7; the first of its type across Dubai Government.

 The opening of the Centre, which is located within the domain of Umm Al Ramool Customers Happiness Centre, is part of RTA’s strategy to achieve its first goal (Smart Dubai) and third goal (People’s Happiness).

“The RTA has a firm commitment to improving services, simplifying procedures and saving transaction processing time to bring it at par with the top international practices,” said Mattar Al Tayer, director-general and chairman of RTA.

This unmanned centre has two self-service machines (Smart Kiosk); which provide a range of services for licensing of drivers & vehicles as well as services related to NOCs. It also has a top-up machine for Salik and related inquiries, and an ATM enabling clients to use their eWallets with the RTA. There is also a corner equipped with computers to enable companies to submit their transactions to the RTA as well as a vending machine that serves beverages and snacks.

Since launched in 2014, the self-service machines at Umm Al Ramool Customers Happiness Centre have processed more than 16 thousand transactions. During the first quarter of this year, about 2518 transactions have been processed.

Self-service machines offer a host of services such as inquiry/payment of fines, and the renewal/replacement of lost or damaged driving licenses & vehicle registration cards.  It also offers an array of certificates for drivers and vehicles and enables the renewal of seasonal parking cards of all types.

During the first quarter of this year, the Centre was visited by 29 thousand clients, and the average processing time of transactions clocked 2.5 minutes. The Centre recorded a punctuality rate in excess of 90 per cent, and its Happiness Index amounted to 95 per cent.

Umm Al Ramool Customers Happiness Centre delivers 10 main services and more than 95 subsidiary services. It has 42 staff to run customers services during the official working hours. – TradeArabia News Service

Tags: Dubai | RTA | customer service | Smart Centre |

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