Egypt-based DP World Sokhna, a marine terminal of global shipping terminal operator DP World, has opened a new customer service centre worth EGP3 million ($169,620).

 The announcement was made at a recent ceremony which was attended by Admiral Mafouz Taha, vice chairman SC Zone, and Xi Manding, managing director of Cosco Egypt.

The centre will serve as the hub for all customer-related processes for shipping lines, clearance agents, trucking companies, freight forwarders and cargo owners, said the statement.

The centre is open 24/7 and will be responsible for responding to customer enquiries, providing real time information on cargo and solving any issues in coordination with other departments at the port, it added.

The centre is integrated with the customs system so that customers can perform their customs documentation processing, pay handling fees, and receive direct answers for their enquiries.

Ajay Singh, chief executive officer, DP World Sokhna, said: “We always aim to provide high-quality logistics services to enable trade movement and this new customer service centre is another step to support our port operations by unifying the documentation processes leading to higher quality services.”

“Our customer friendly staff working there will also help enhance customer support and reduce the time spent on cargo handling,” he added. – TradeArabia News Service