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Dewa sees jump in smart services adoption

DUBAI, September 15, 2016

Dubai Electricity and Water Authority (Dewa) said it has registered a sharp increase in the use of its smart services during the second quarter of 2016.

Its smart adoption rate has reached 68 per cent, from a total of 2.49 million smart transactions, said a senior official.

This has led to a positive effect on the environment by reducing 8,521 tonnes of carbon dioxide emissions, which is equivalent to the planting of 42,607 trees in approximately 80 football fields.

"Dewa’s smart adoption is yet another milestone in its efforts to reach its vision of becoming a sustainable innovative world-class utility and to exceed the expectations of Dubai Smart Government," remarked Saeed Mohammed Al Tayer, the utility's managing director and chief executive.

Dewa’s vision, he stated, was to reduce the number of visitors to government departments by 80 per cent within the next two years.

Its smart services play an important part in achieving this goal and also contributes to the Smart Dubai initiative aimed at transforming the emirate into the smartest and happiest city in the world.
The initiative contributes to achieving a significant improvement to the services provided to customers, and it enables the management of the city’s utilities and services using smart networked systems.

"Dewa completed its smart transformation less than a year after the Smart Dubai Strategic Plan was launched. This is an important addition to its record of achievements," stated Al Tayer.

According to him, Dewa’s smart application was installed and updated 781,574 times in 2015, and 335,934 times in 2016: a total of 2.3 million times since 2010.

There were 2.89 million transactions on Dewa’s website in 2013, and 3.83 million in 2015. There were 2.06 million transactions made in the second quarter of 2016, stated Al Tayer.

The adoption rate of available services via Dewa’s website stood at 52.9 per cent in 2013, and 57.31 per cent in 2014. It then grew to 59.17 per cent in 2015, and reached 60.67 per cent in Q2 of 2016.

There were 16,554 transactions made via Dewa’s smart app in 2013, and 114,600 in 2014, with 323,739 in 2015. There were a total of 323,739 transactions made during the third quarter of 2016.

Dewa’s smart app provides its customers with a unified and seamless experience. The app is both efficient and easy-to-use, and combines many features, which enriches the user experience.

The app introduces a new and innovative way of displaying the services by providing a single integrated package that provides all the services and features that the user needs on the homepage.-TradeArabia News Service




Tags: Dubai | Dewa | Utility | adoption | Smart services |

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