BAS project targets high efficiency levels
Manama, July 22, 2013
Bahrain Airport Services (BAS) is concluding the first stage of a mission-critical multi-phased project, a report said.
The project aims at achieving higher operational efficiency and service delivery standards by automating key processes, incorporating a lean operational structure and implementing comprehensive monitoring of operational performance, reported the Gulf Daily News, our sister publication.
Earlier this month, the company initiated trials of its newly deployed resources management system (RMS), which enables optimal use of workforce and better control of real time operations.
The new RMS, which is based on SITA Workbridge platform, incorporates the planning, rostering and real-time modules.
The company is also in the final stage of its restructuring process which aims at a more efficient organisational structure where the existing manpower will be able to perform multiple functions effectively.
In parallel, BAS is progressing with the introduction of a modern operational concept based on the establishment of an integrated and centralised operations control area - the BAS Operations Centre or BOC.
All key operational functions will be centralised achieving considerable efficiency in coordination, communication and control and better response to issues.
As part of the systematic monitoring of quality and service delivery performance, the company is also finalising the implementation of its operational performance monitoring system (OPMS), which compiles several key performance indicators (KPIs) in all aspects of operations, safety and security.
The application was developed in-house by BAS ICT department after the successful implementation of the BAS corporate performance monitoring system (BPMS) last year.
The system generates reports for monitoring operational indices and adherence to service level agreements with customer airlines.
"BAS is moving methodically into a new era of performance-driven and customer-centric culture," the company's chief executive, George Saounatsos, said.
He is personally driving and overseeing the project.
"It is essential for us to streamline our operations to ensure higher efficiency, quality and competitiveness while controlling more effectively our operating costs.
"In parallel, we focus on the development and training of our human capital aiming at the delivery of reliable and consistent service standards to all our passengers and customer airlines," he added. – TradeArabia News Service