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Emerson establishes team in Iraq facility

Basrah, February 23, 2012

Emerson Process Management has established a team of Iraqi technical field service engineers operating out of their support facility in Basrah, demonstrating its long-term commitment to support its customer base in Iraq.

Dave Tredinnick, president, Emerson Process Management, MEA, said: “Emerson has a significant installed base in Iraq, which continues to expand with new project awards. Establishing a local, Iraqi-staffed service and support organisation has been a priority for Emerson. Our customers will benefit greatly in terms of speed of response, reducing their down time and improving production yield.”

Iraqi National Service engineers are deployed locally to handle start-up support, preventive maintenance, diagnostics and troubleshooting for control and safety systems, measurement devices, final control elements and fiscal metering systems. 

All have spent at least six months on three continents being trained on Emerson equipment and methodologies, including a formal Emerson certification process, field visits and integration into project execution teams, as well as language skills training and individually-tailored personal development programmes. 

The team is supported with expertise and resources from Emerson’s other facilities as needed to ensure consistent technical support.

It also manages sales, account management, site management and project execution from the Basrah location. “We will continue to add resources in Iraq to stay ahead of our customers’ needs,” said Tredinnick. “We recognise that we need to localise our operations wherever practical, and this facility is 100 per cent Iraqi staffed.”

Emerson has its Middle East and Africa headquarters in Dubai, with regional offices in Abu Dhabi, Al-Khobar and Doha, and manufacturing and service hubs in Jubail and Ras Laffan. – TradeArabia News Service




Tags: Iraq | Emerson Process Management | Basrah | Field Service Engineers |

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