Dubai Customs ‘plans no lay-off’
Dubai, April 15, 2009
Dubai Customs does not intend to terminate any employee service, but on the contrary is recruiting new staff based on business requirements, a senior official of customs has said.
Abdul Rahman Al Saleh, senior executive director of corporate affairs, disclosed this information at a monthly meeting between customs senior management and different divisional executives and employees.
The meeting is aimed at identifying the employees’ problems, expectations and views as to serve the organisational business interest.
The first meeting was held on April 6 with all divisional employees while the other took place next day with divisional managers.
The aim was to enhance channels of communication among senior, middle managements and employees, discuss directives on best customer service delivery standards and identify business constraints with producing practical plans to remove them as well as listening to managers and employees suggestions for business structure development.
Al Saleh listened to the managers and employees suggestions for business development and problems facing them.
Al Saleh affirmed that Dubai Customs would recruit new employees to overcome lack of manpower at some customs centres, lauding the suggestion of rotating employees and promised to implement it.
He welcomed the proposal for intensifying staff training programme in a way pacing with customs business interest.
“Dubai Customs always seeks to communicate with all employees as part of its continuous reform and modernisation programme,” said Al Saleh.
“By the policy of open door being adopted by Dubai Customs and the transparency under which it equally interacts with its people and clients, no barriers between the management and employees can be seen.”
Ahmed Mahboob Musabah, executive director of clients management division, said that “such meetings would continue with all divisional employees and any constructive suggestion by any employee serving the business and assisting with best customer service delivery standards is welcomed.” – TradeArabia News Service