TNT wins top call centre award
Dubai, June 26, 2008
TNT has won this year’s “Middle East Call Centre Awards 2008” organised by Insight - a leading dedicated Call Centre Professional Service Organisation in the Middle East.
An event to announce the winners was held at the Crowne Plaza Hotel in Dubai.
“Entry qualification into the “Middle East Call Centre Awards” is both vigorous and demanding, therefore reaching ‘nomination’ status in itself is a laudable achievement and one that recognises a benchmark of solid performance in the region,” comments, UAE country manager Bryan Moulds.
Finalists for three years running, TNT with the help of some recent technology investments, has finally won the award. “Winning this award has reinforced our staff dedication and motivation in striving to be the best in delivering value to our customers. This award truly reveals the commendable work and beliefs of the TNT team and its commitment and dedication in serving customers and exceeding their expectations by delivering the ultimate customer experience”, added Bryan.
The nominations for the Call Centre Awards 2008 came from across the region and from a diverse range of industries covering finance, telecoms, courier services, insurance and transport. Entrants included both large local organisations and internationally recognised conglomerates, which saw TNT up against the likes of BUPA, DHL, Salik and Arab National Bank to claim the award.
Some of the criteria assessed included strategy, key performance, measurements (internal/external), systems, technology, values, vision, remuneration, incentives, staff engagement, initiatives, engagement, loyalty, satisfaction, customer experience, recruitment processes, development and CSR. Once qualified, the Call Centre is audited by an independent commission who will ultimately decide the outcome.
Insight is the founder of the Call Centre star rating system and has been serving the region for over 13 years. – TradeArabia News Service