Friday 25 September 2020

Saudi’s health appointment app sees big response

RIYADH, May 7, 2019

Over 98 per cent of hospitals and primary health care centres in Saudi Arabia are now linked to Mawid, an appointment app launched by the Kingdom's Ministry of Health.

Having achieved almost complete adoption in its first year, the app has more than 6.5 million users registered for online facilities.

Mawid, meaning appointment, is one of the several digital initiatives the MOH has launched. Designed to give service users power to manage their health journey and take greater ownership of their health, it centralizes and automates referrals across the health system by linking them electronically and streamlining their operations.

With Mawid, the MOH has successfully removed data sharing barriers so providers can easily share appointment calendars between themselves and with users, who now have the ability to book and manage their medical appointments instantaneously whenever and wherever they are; a new way of accessing service.

Mawid's inbuilt functionality enables it to capture key patient information such as satisfaction scoring in real-time, which benefits MOH significantly providing access to invaluable qualified and quality health data to help in future service design for continuous improvement.

Mawid is already showing exciting results and proving to be a powerful example of the impact of digital technology. It has significantly streamlined and reduced delays in the appointments system with, to date, more than 16 million appointments being processed.

Mawid is having marked impact on patient experience; surveys conducted among users revealing a 78 per cent satisfaction rate for using Mawid.  Combined with the introduction of 937, MOH's central Call Center line, the MOH is successfully integrating service access in a holistic, person-centric way.

"The reality is that the future is brighter with the use of technologies in health services," explained Dr Tawfig AlRabiah, Saudi Minister of Health. "The aim is that the Kingdom will be a leader in this field and Mawid is one part of delivering that vision." – TradeArabia News Service


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