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Abu Dhabi Housing launches new AI system to boost efficiency

DUBAI, July 8, 2020

The Abu Dhabi Housing Authority (ADHA) has reported that it has achieved a quantum leap in the application of artificial intelligence (AI) technologies by launching its robotic process automation (RPA) system, a form of AI technology and one of the most important technical systems adopted by the authority to develop and improve its services.
 
The RPA system has yielded remarkable results in the fields of business development and improvement, resulting in higher productivity, optimised operational efficiency, and an increase in the number of completed transactions, said the statement from ADHA.
 
The new system helped increase application processing from 2,400 to 4,500 applications per month
 
Additionally, the RPA system contributes to a further increase of 88% in application processing each month as in that time it can handle more than 4,500 requests while an employee can handle only 2,400 requests per month during working hours, it stated.
 
Among many proposed innovation initiatives, the ADHA has applied the RPA system to reduce effort, time, and costs of the process of reviewing housing applications.
 
It also helps in automatically verifying their compliance with eligibility conditions and requirements and thereby contributing to improving customer satisfaction with the services provided, cutting delivery times, increasing accuracy and quality in the proceedings, and avoiding human error, it added.-TradeArabia News Service 



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