Cofely Besix Facility Management (CBFM), a major provider of a complete range of maintenance, cleaning and management solutions, said it has launched the first facilities management app in the Middle East region.

A joint venture between Cofely and the Besix Group, CBFM said the app was designed and built to enhance its customer experience.

From an internal perspective, the app will be used for all CBFM staff to complete internal customer satisfaction surveys, and view any news updates and internal communications, said the company in a statement.

The app allows CBFM customers to easily raise and log tasks without contacting the helpdesk or call centre for assistance, and can be used by both CBFM’s internal staff, or by the customer’s FM team on-site.

It allows the customers’ on-site staff access to download the app to their smartphone, which is available on both Android or iOS phones, it stated.

“Once the person downloading the app has been authenticated as a building user, the app will enable individuals to report issues around a particular building, and receive status updates on their issues, all via simple push notifications,” explained Romano Fionda, the business development manager of CBFM.

“Smartphones play an important part of everyday life and with the app being available on both iOS and Android platforms, it means that people can take a photo and raise a task at their convenience or on the move, perhaps whilst walking around a building carrying out routine inspections,” he added.

Fionda said the new app will also allow clients to complete customer satisfaction surveys relevant to service delivery of a particular contract held on-site.

"Additionally, it allows our customers to seamlessly contact the CBFM staff, or any key personnel, and also to view our website where they can read our latest news," he stated.

“Although we have only recently launched the app, we have had very positive feedback from our customers. In fact, there are many new features and updates already in the pipeline, and we look forward to further releases of the app over the coming months,” he added.-TradeArabia News Service