Sunday 18 August 2019

Standard Chartered and Avaya teams celebrate the new partnership

Avaya partners with StanChart to deliver client experience

UAE, April 24, 2019

Avaya Holdings is partnering with Standard Chartered to deliver a multi-year client experience transformation project that will enable the bank to more fully align its services with clients’ fast-paced, digitally connected lives.
The Avaya OneCloud Private solution enables organisations such as Standard Chartered to hit the ground running with unified communications and contact centre solutions delivered on their own private cloud.
The Standard Chartered Avaya implementation is designed to enable the bank to effectively service its clients while building a foundation that anticipates contact centre channels that have not yet emerged.  
Stuart Beaumont, global head, voice & virtual, Standard Chartered, said: “Our partnership with Avaya will enable us to offer a truly seamless experience for our clients by consolidating all our interactions with them in one place. This creates greater efficiencies in our structure, with agents being able to transition between all channels, benefiting from the context of previous conversations. Avaya’s platform also offers us the flexibility of engaging third-party organisations so that we can continue to evolve and offer best in class channels and a great experience for our clients.”    
As Standard Chartered continues to invest in its digital capabilities, the global banking group is experiencing an increase in digital adoption, with 49 per cent of clients now actively using online or mobile banking compared to 45 per cent in 2017.  The Bank is committed to delivering an easy, convenient and secure digital banking experience across multiple channels, while still offering the human touch through its client contact centres.
Nidal Abou-Ltaif, president, Avaya International, said: “Standard Chartered is creating more convenient ways of banking for its clients, ensuring security, privacy, and full-service across any channel. Avaya is proud to be supporting this venerable financial institution as it continues to evolve and transform to meet the needs of its clients. This partnership is a ringing endorsement of the next-generation possibilities afforded by Avaya’s cloud offerings.”  -TradeArabia News Service


More Finance & Capital Market Stories

calendarCalendar of Events