Mohammed Al Mazemi

StanChart guarantees 8-minute teller service

Dubai, November 19, 2012

Standard Chartered recently introduced a new service across six of its branches in the UAE that guarantees teller service within an eight minute time frame.

The ‘8-minute teller service guarantee’ will be rolled out to all of its 11 branches by the beginning of 2013, a statement said.

To monitor and track the service pledge, the bank has introduced a new queuing system to its branches. If the pledge is not met, the bank will donate Dh10 ($2.72) to ‘Seeing is Believing’, Standard Chartered’s global initiative to eliminate avoidable blindness by 2020.

Mohammed Al Mazemi, general manager, Distribution - Middle East for Standard Chartered, said: “Standard Chartered adopts a ‘customer focused’ approach when providing financial services to individuals.

“We review our service levels and customer satisfaction constantly and always look at ways to enhance their experience. The ‘8-minute teller service guarantee’ is a result of our continuous investment in improving our infrastructure and capabilities in the UAE.”

The ‘8-minute teller service guarantee’ is currently available in six Standard Chartered branches in the UAE – Bur Dubai, Deira, Emaar Business Park, Dubai Mall, Al Najda and Al Ain. – TradeArabia News Service

Tags: UAE | Dubai | Standard Chartered | customer service | Branches |