Saturday 29 August 2015
 
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customer service

Wavetec inks strategic tie-up with Finnish firm

Dubai-based Wavetec, a global leader in customer experience solutions, has partnered with Muodot, a Finnish company specializing in product, industrial and service area design. The partnership will provide both companies with an o

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Wavetec inks strategic tie-up with Finnish firm

Dubai-based Wavetec, a global leader in customer experience solutions, has partnered with Muodot, a Finnish company specializing in product, industrial and service area design. The partnership will provide both companies with an o

More…

QIIB, GBM launch 4 customer service projects

Qatar International Islamic Bank (QIIB) has teamed up with Gulf Business Machines (GBM), a leading provider of IT solutions, to launch four major IT and business projects aiming to enhance customer experience at the bank, a report said.

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QIIB, GBM launch 4 customer service projects

Qatar International Islamic Bank (QIIB) has teamed up with Gulf Business Machines (GBM), a leading provider of IT solutions, to launch four major IT and business projects aiming to enhance customer experience at the bank, a report said.

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National Bank of Oman deploys new CRM solution

National Bank of Oman, one of the largest banks in the Sultanate, has implemented a CRM solution to power its end-to-end lead management across all business lines and channels including branch, Web and call centres. This will help

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Nissan records its highest sales growth in Saudi

Nissan sold a total of 61,806 vehicles in Saudi Arabia last year with a market share of 7.2 per cent reflecting a 141.7 per cent growth year-on-year compared to 2013, which also marked the company’s highest growth rate in the kingdom.

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Batelco wins key customer service award

Bahrain’s leading communications solutions company Batelco was presented with the Best CEM (Customer Experience Management) Brand award at the 4th CEM in Telecoms: Middle East Summit awards ceremony held in Dubai recently.  &nb

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UAE banks ‘not meeting customer needs’

Banks in the UAE are not meeting customer expectations, according to a recent study by TNS, a leading global custom market research organisation. The study looked closely at the services offered by corporate banks with the outcome

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Customer service ‘falling below expectations’

The most frustrating aspect of customer service is dealing with service representatives who are not adequately prepared to resolve the issue at hand, a report said. While 95 percent of consumers believe that there is a sufficient

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UAE’s TRA, Du meet over operator services

The UAE’s General Authority for Regulating the Telecommunications Sector (TRA) recently discussed the quality of services provided by licensed operators with Dubai-based telco Du at the former’s headquarters in Abu Dhabi.

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